How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

No, we do not ship internationally. We currently only ship within Australia.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Returns may be accepted within 30 days of receiving your order if the item is unused, in its original condition, and includes all original packaging, labels and accessories. Clearance, personalised and hygiene products may be excluded. Customers pay return postage for change-of-mind returns, and original shipping charges are non-refundable. Damaged, faulty or incorrect items may qualify for a replacement, repair or refund under Australian Consumer Law. Email info@mysensorynest.com.au before sending a return. Read the full policy.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at info@mysensorynest.com.au. Orders that have already been processed may not be eligible for changes.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Do you accept store credit?

We accept store credit as a payment method.

Frequently Asked Questions

🇦🇺 Australian-owned 🚚 Fast Australia-Wide Shipping 🧠 Developmentally Focused ❤️ Carefully Curated