Shipping Policy
At My Sensory Nest, we're committed to delivering quality sensory toys and educational products safely and efficiently across Australia.
Many of our products are shipped directly from trusted Australian suppliers, allowing us to offer a wide range of products while maintaining competitive prices.
Shipping Rates
- FREE Standard Shipping on all Australian orders over $149 AUD.
- Orders under $149 AUD will have shipping calculated at checkout.
We currently ship to Australian addresses only.
Order Processing
Orders are typically processed within 1–3 business days (Monday to Friday).
Orders placed on weekends or public holidays will be processed on the next business day.
If an item is temporarily unavailable or there is an unexpected delay, we'll contact you via email as soon as possible.
Estimated Delivery Times
Once your order has been dispatched, estimated delivery times are:
- Metro areas: 3–7 business days
- Regional & remote areas: 5–10 business days
Please note these timeframes are estimates only and may vary due to carrier delays, weather events, public holidays, or peak shopping periods.
Order Tracking
As soon as your order has been dispatched, you'll receive a shipping confirmation email containing your tracking details (where available).
You can use these details to follow your parcel's journey.
Multiple Shipments
Because we work with several trusted Australian suppliers, some orders may arrive in multiple parcels.
If this happens, you'll receive separate tracking information where available.
Delivery Address Changes
Please ensure your delivery address is correct before completing your order.
If you need to change your delivery address, please get in touch with us immediately at:
While we'll do everything we can to assist, we cannot guarantee address changes once an order has been processed or dispatched.
Lost or Delayed Deliveries
If your parcel is delayed, marked as delivered but cannot be located, or appears to be lost in transit, please get in touch with us as soon as possible.
We'll work with the shipping carrier to investigate and help resolve the issue promptly.
Shipping Delays
While we aim to meet all estimated delivery timeframes, occasional delays can occur that are outside our control, including:
- Severe weather events
- Public holidays
- High parcel volumes
- Courier network delays
- Supplier processing delays
We appreciate your patience and will keep you informed if your order is significantly delayed.
Questions?
If you have any questions about your order or our shipping policy, we're here to help.
Email: info@mysensorynest.com.au